Complaint Submission Form

At MEDITERRANIA AAEZ, we strive to serve our customers by promptly responding to your inquiries and any comments you may have.

Nevertheless, there may be a complaint you wish to share with us. To receive a valid, responsible, and timely response to your request, you must follow the procedures outlined below.

We will make every effort to address your concerns with integrity and diligence.

INSTRUCTIONS FOR FILING COMPLAINTS

You can submit a complaint through one of the following methods:

  • Email: complains@mediterrania.gr
  • Telephone: 215 5005588 (Monday to Friday, 9:00 AM to 5:00 PM) – complainants will be promptly informed of the requirement to send a written complaint.
  • Post:Addressed to

Complaints Management Officer 
MEDITERRANIA AAEZ

IASONIDOU 1

167 77 ELLINIKO

nvestigation, Evaluation, and Resolution

Once the relevant staff have investigated and assessed the complaint, if it can be resolved immediately, the complainant will be notified by the company within three (3) business days from the date of submission. If further investigation is required, the company will inform the complainant within thirty (30) calendar days from the date of submission. If we cannot respond within the expected timeframe, you will receive an explanation for the delay and an estimated resolution time.

It should be noted that anonymous complaints will be recorded but not investigated.

The complainant is entitled to request copies and to escalate the matter to the competent authorities, informing the company accordingly.

Alternative Dispute Resolution

In any case, MEDITERRANIA AAEZ will inform the complainant that they can contact the following authorities for out-of-court resolution of their complaint:

  • Consumer Ombudsman: Available within one (1) year from becoming aware of the consumer dispute.
    • Address: 144 Alexandras Avenue, 114 71, Athens
    • Tel.: 210 6460862, 210 6460814, 210 6460612, 210 6460734, 210 6460458
    • Fax: 210 6460414
  • General Secretariat for Consumer Affairs:
    • Address: Kanigos Square, 101 81, Athens
    • Tel.: 1520
    • Fax: 210 3843549
  • Bank of Greece:
    • Private Insurance Supervision Directorate:
    • Address: 21 Eleftheriou Venizelou Street, 102 50 Athens
    • Tel.: 210 3205222, 210 3205223
    • Fax: 210 3205437-8

Additional Information

We remind you that initiating the complaint handling process does not suspend the statutory limitation of your legal claims, as provided by law.

Complaint Submission Form

Please complete your details and provide a detailed description of the incident related to your complaint.

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
FAQ

We answer your most frequently asked questions.

Why should I get insured?

Health insurance allows you to focus on what is most important—your health—by relieving you from worrying about the costs of routine tests (laboratory exams) as well as serious illnesses, accidents, and hospital stays.

What should I do if any of my details change?

You should contact your insurance advisor or notify the insurance company.

I am considering getting insured with MEDITERRANIA.

You need to contact the insurance company or your insurance advisor.

How can I pay for my policy?

MEDITERRANIA allows you to pay for your policy via bank deposit, credit card, or cash on delivery.

What should I do in the event of an accident or illness?

You should promptly inform your insurance advisor and the insurance company.

How can I obtain a proof of insurance payments?

At the beginning of each year, you will receive a tax certificate for insurance premiums paid in the previous year by mail.

Faq